Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays). During peak periods, processing times may take up to 6 business days.
Once your order has shipped, you will receive a confirmation email with tracking information.
Estimated Shipping Times
Shipping times are estimates and may vary depending on destination, carrier delays, or customs processing.
| Location | Estimated Delivery Time |
| United States | 5–12 business days |
| Canada | 7–15 business days |
| Europe | 7–15 business days |
| Australia | 7–15 business days |
| Worldwide | 7–15 business days |
All shipping times exclude potential customs or clearance delays.
Shipping Delays
While most orders arrive within the estimated timeframes, delivery delays may occur due to factors outside our control, including carrier delays, weather conditions, customs processing, or incorrect shipping information provided at checkout.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the purchase price and are the responsibility of the customer. Noctrel is not responsible for delays caused by customs processing.
Incorrect Address
Please ensure your shipping address is accurate and complete before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your order appears delayed or is marked as delivered but you have not received it, please contact the shipping carrier first. If you need additional assistance, contact us at support@noctrel.com, and we’ll do our best to help.